ORDERS & SHIPPING
Can I change my order once it has been placed?
Once your order has been confirmed, it's not possible for you or for us to change it in anyway prior to it being shipped. Please be sure all of your information is correct prior to placing your order. If your order has not been shipped, you can cancel your incorrect order and place a new order with your correct items.
Do I have to pay a customs fee or duty tax for my International order once it arrives?
Any possible customs fee or duty tax are charged once the package reaches it's destination country. These charges must be paid by the person receiving the package.
These charges have nothing to do with Legatees, and we cannot tell you what the possible cost might be. Customs fees and duty tax vary from country to country, we recommend contacting your local customs office to learn what the possible customs fee or duty tax will cost.
We cannot mark shipments "Gift" on customs forms, nor can we adjust the value of the items in the shipments.
International shipments do not have a guaranteed delivery time. The standard shipping service may take anywhere from one to several weeks and does not have location tracking. The expedited shipping option typically arrives in about 5-10 business days and includes location tracking.
I forgot to use my discount code
Once your order has been confirmed, it's not possible for you or for us to change it in anyway prior to it being shipped. Please be sure all of your information is correct prior to placing your order. If your order has not been shipped, you can cancel your current order and place a new order using your discount code.
I live in the USA, when will my order arrive?
While most orders ship within 3-7 business days, due to Covid 19 it's possible that time frame can be extended to 8-10 business days (business days does not include holidays or weekends). Some orders may take some additional time to fulfill for various reasons. If your order is time sensitive, please be sure to contact us via email to see if any component of your order may take longer. When your order does ship, we'll send you an email with tracking information. If for some reason you didn't receive an email or can't check your messages, you can login to your account and check your order status. We also recommend checking your spam folder. The shipping notification email and your account will show when your order was sent out. If you chose to have your order delivered by UPS or Fed Ex you will receive a tracking number. UPS or Fed Ex can tell you where your packages are and when you should expect them. If you chose "Standard Shipping", then expect your order in about 5-10 days. While we do use delivery confirmation to know that your order has arrived, the USPS doesn't offer the same real-time tracking as UPS or Fed Ex. Unless you've paid for one of the premium shipping methods that guarantees delivery times, then any and all "expected delivery dates" are only estimates. Additionally, the UPS and Fed Ex Expedited services do not consider weekends or holiday as "business days" (Ex. 2nd Day Air shipped on Thursday will not arrive until Monday).
Do you ship internationally to all countries?
While we try to offer shipping to as many countries as possible, we simply cannot ship to every part of the world. The reasons range from import restrictions, or high duties & taxes to excessive fraud or lost packages. The quickest way to determine if we can ship to your country is to put an item in your cart and visit the View Cart page. Check the list of countries in the "Calculate Shipping" section on that page.
Which shipping method should I select when placing an international order?
At this time, we recommend using DHL for most international orders -- especially high-value orders. DHL services are trackable, insured, tend to make it through customs quickly, and have relatively few problems with deliveries. USPS First Class and Priority services, on the other hand, offer less reliable or no tracking function and are not insured. Additionally, US Postal Service shipments can take several weeks to clear customs in some instances. In our experience, the DHL services are worth the additional cost. While cheaper, USPS services are generally slower and less reliable.
I live outside of the USA. When will my international order arrive?
Most orders ship within 7-8 business days. When your order does ship, we'll send you an email. If for some reason you didn't receive an email or can't check your messages, you can login to your account and check your order status. The shipping notification email and your account will show when your order sent out. If you opted to pay for a recommended trackable service, such as a DHL option, then you can use the tracking number to see the expected delivery date. The US Postal Service offers no such tracking. Also, while most USPS First Class and Priority shipments arrive within a few weeks and without a problem, it is difficult to provide you with a more accurate timeframe. Further, it is impossible for us to determine how long it will take for a shipment to clear customs. This can delay delivery and is completely out of our control. If your shipment does not arrive after a few weeks, email us firstname.lastname@example.org with your order number. We will review reports of lost shipments on a case-by-case basis.
When will my order ship that contains a pre-order item?
Your order will not ship until all the items in your order are available. If you order a pre-order item and an item that is currently available for shipping, then we will wait until the pre-order item is available. If you wish to receive your other items before your pre-order item is available, then please place a separate order. We will always try to have a pre-order shipped out by the release date. Unfortunately, from time to time delays are possible. If your pre-order is pending after the release date, and you would like to know the status of the order, please feel free to email us at email@example.com
No, UPS and Fed Ex does not ship to US Postal Service PO Boxes. If you choose UPS or Fed Ex Ground as your shipping method and your shipping address is a PO Box, we will make the switch to USPS Priority Mail (which typically ships within 3-5 business days) and adjust your shipping costs accordingly. If you choose an expedited UPS shipping option (such as UPS 3 Day Select or UPS 2nd Day Air), we will contact you to determine if you would like to provide an alternative shipping address or switch to USPS. If we do not receive a response from you within 48 hours we will adjust your shipping to USPS Priority Mail and adjust your shipping costs at that time.
How do I cancel my pending order?
Sign In to your account, then in your account select the order number under "Your Order History". Inside of the order click on "Cancel Order" and then confirm "yes". You will not be charged for your order. If your order was paid for in advance, you will be refunded. Please us firstname.lastname@example.org if you are having a problem canceling your order.
If your order has not shipped out yet we can update your shipping address. Please contact email@example.com with your order number and the new address. Once we have updated it, we will confirm that that the address has been updated. If your order has already been shipped out, we may be able to do a delivery intercept on one of our expedited shipping options. If we are able to do the delivery intercept, you will incur an intercept fee. Standard shipping does not allow for delivery intercept.
USPS hasn't updated my tracking in a few days, what should I do?
Because we utilize a number of shipping partners, sometimes USPS tracking numbers aren't updated when the package changes carriers. Additionally the USPS is only required to provide a delivery confirmation. Please keep in mind, Standard Shipping generally takes 7-10 business days.
The item/size I want is out of stock, when will it be available again?
Some of our popular styles and sizes are in very high demand and do sell out quickly. While certain exclusive products are only released once, most items are restocked regularly over time.